Question 1

Do you have closed captioning for your classes?

Accepted Answer

Yes! We do have closed captioning available on our courses.

Question 2

I forgot my course password.

Accepted Answer

No problem! When you go to log in, click “forgot password?”

Question 3

Where is my login information?

Accepted Answer

If you signed up for our course and did not receive further instructions, check your spam folder first. If you have not received an email to complete your course registration, send us an email at support@signingcourses.com (mailto:support@signingcourses.com)and we will help you get started!

Question 4

Is there a monthly charge for your courses?

Accepted Answer

No monthly charges. Our course is available for a one-time purchase fee, with lifetime access.

Question 5

What is your refund policy? Terms and Conditions

Accepted Answer

Signing Courses - Terms and Conditions
Last Updated: October 2, 2023

Welcome to Signing Courses, operated by Jennifer Stewart and Team ("we," "us," or "our"). We provide a range of services, including American Sign Language (ASL) Program Trainings, digital materials, virtual services, and on-demand courses. These Terms and Conditions ("Terms") govern your use of our services and products. Please read them carefully before accessing or using our services.

By using Signing Courses, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.

1. Services Offered
Signing Courses provides the following services:
a. ASL and Deaf Awareness Program Trainings: We offer structured American Sign Language courses designed to help users learn and improve their ASL skills and Deaf Community Awareness.
b. Digital Materials: Our platform includes digital resources, such as instructional videos, written materials, and interactive exercises, to support your ASL learning journey.
c. Virtual Services: We provide virtual ASL tutoring sessions, workshops, and events conducted by qualified ASL instructors.
d. On-Demand Courses: We offer a library of on-demand ASL courses that you can access at your convenience.
2. User Registration
To access certain features and services on our platform, you may be required to register for an account. You agree to provide accurate and complete information during the registration process and to keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account login credentials.
3. Payment and Pricing
Some of our services may require payment. Payment details, including pricing, are available on our platform and may be subject to change. Payment is due before services are rendered.
4. Refund and Rescheduling Policy
a. No Refunds: There are no refunds for services rendered.
b. Cancellation and Rescheduling: If you need to cancel or reschedule a service, please do so at least 24 hours in advance. If you cancel within 24 hours of the scheduled service, there will be no refunds, but you may be eligible to reschedule the service for a future date and time.
c. Cancellation by Signing Courses: In the event that Signing Courses needs to cancel a service within 24 hours of the scheduled time, we reserve the right to reschedule the service to a mutually agreed-upon date and time.
5. Use of Services
You agree to use our services for lawful and educational purposes only. You may not use our services for any illegal, unauthorized, or unethical activities. Additionally, you must not:
a. Share your account credentials with others; b. Attempt to gain unauthorized access to our systems or interfere with the proper functioning of our services; c. Engage in any form of harassment, hate speech, or offensive behavior within our community; d. Copy, reproduce, distribute, or publicly display any content from our platform without our prior written consent.
6. Intellectual Property
All content and materials provided by Signing Courses, including but not limited to text, images, videos, and software, are protected by intellectual property laws. You may only use our materials for personal, non-commercial purposes. Any unauthorized use or distribution of our content is strictly prohibited.
7. Termination of Services
We reserve the right to terminate or suspend your access to our services at our discretion, without prior notice, for any violation of these Terms or for any other reason.
8. Privacy
Your use of our services is also governed by our Privacy Policy, which can be found on our platform. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
9. Changes to Terms and Services
We may update or modify these Terms and our services from time to time. Any changes will be posted on our platform, and your continued use of our services after such changes constitutes your acceptance of the updated Terms.
10. Contact Information

If you have any questions or concerns about these Terms or our services, please contact us at support@signingcourses.com
Thank you for choosing Signing Courses. We are excited to help you on your journey to learn American Sign Language and improve your communication skills.

Question 6

Can I purchase access for multiple people?

Accepted Answer

Yes, our program is designed for families with multiple caregivers as well as childcare centers, early education programs, and healthcare centers.

Email us at support@signingcourses.com (mailto:support@signingcourses.com)for a large group discount.

Question 7

What equipment do I need?

Accepted Answer

1. A valid email address
2. An internet-active device such as a computer, smartphone, or tablet

Question 8

What is your privacy policy?

Accepted Answer

Signing Courses - Privacy Policy
Last Updated: October 2, 2023
Welcome to Signing Courses, operated by Jennifer Stewart and Team ("we," "us," or "our"). Protecting your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By accessing or using Signing Courses, you consent to the practices described in this Privacy Policy.

1. Information We Collect
a. Personal Information: We may collect personal information such as your name, email address, contact details, and payment information when you register for an account, make a purchase, or interact with our services.
b. Usage Information: We collect information about how you use our services, including your interactions with our content, the pages you visit, and your preferences.
c. Device Information: We may collect information about the device you use to access our services, including device type, operating system, browser type, and IP address.
d. Communication: We may collect information from your communications with us, including emails and messages sent to our customer support.
2. How We Use Your Information
We may use your information for the following purposes:
a. Providing Services: To provide you with access to our ASL courses, digital materials, virtual services, and on-demand courses.
b. Communication: To communicate with you regarding our services, updates, and relevant information.
c. Payment Processing: To process payments for services you purchase from us.
d. Analytics: To analyze user behavior and preferences to improve our services.
e. Marketing: To send you promotional materials and offers related to our services. You can opt out of these communications at any time.
3. Information Sharing
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
a. Service Providers: We may share your information with third-party service providers who assist us in providing and improving our services.
b. Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, protect our rights, privacy, safety, or property, or to enforce our Terms and Conditions.
4. Data Security
We employ reasonable security measures to protect your personal information. However, no data transmission over the internet or stored on electronic systems is completely secure. We cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about your interactions with our services. You can adjust your browser settings to refuse cookies, but some features of our services may not function properly as a result.
6. Third-Party Links
Our services may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these sites.
7. Children's Privacy
Signing Courses is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under the age of 13. If you believe we have inadvertently collected such information, please contact us to delete it.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our platform, and your continued use of our services after such changes constitutes your acceptance of the updated policy.
9. Contact Information

If you have questions or concerns about our Privacy Policy or data practices, please contact us at support@signingcourses.com
Thank you for choosing Signing Courses. Your privacy and trust are important to us, and we are committed to protecting your personal information.

Question 9

Is there a guarantee  I will learn to sign?

Accepted Answer

We can never guarantee this. However, research shows that any introduction to visual language is valuable. We have yet to experience an unhappy customer- and that says a lot!

Question 10

Does Signing Courses have an app?

Accepted Answer

You can do our course on the Baby Sparks App!

However, our course is accessible by smartphone and most of our customers access the signs this way when in a pinch.

Question 11

Can I purchase services or courses as a gift for a friend/family member/childcare provider?

Accepted Answer

Yes. Our Baby Signs course makes a perfect shower or 1st birthday gift!
Do this by going to Courses & Products, and clicking on Purchase an e-gift card.

Question 12

Do you offer a certificate for completing the course?

Accepted Answer

Yes. Once you have completed your course, you will receive a certificate of completion to proudly display in your home, childcare center, or office.

Show off to your friends that you learned Baby Signs Online!

Question 13

Who can learn to sign?

Accepted Answer

Anyone. Signing Courses believes that anyone who has the physical capability can learn to sign. If someone does not have the physical capability, we believe they can still benefit from the visual recognition of signs. Sign language is an inclusive language that provides countless benefits for many diverse groups of individuals.

Our specific focus is children who are pre-verbal and nonverbal.

Question 14

Can I share my course with a friend?

Accepted Answer

We encourage you to tell everyone you know about Signing Courses; however, each course should be purchased individually. In fact, we find people are even more successful if they have a friend or family member who goes through the course with them.

Question 15

My family member is Deaf. Are your services and courses for us?

Accepted Answer

Yes, if your child is Deaf or is nonverbal/minimally verbal, you can start with our Baby Signs course. It will provide you with a great introduction to sign language.

We suggest you get involved with your local Deaf community and find someone who is willing to be a Deaf mentor for you and your family. Deaf children require more than the simple signs we provide to acquire American Sign Language as their primary language.

Question 16

Can I request an official invoice to get my course paid for?

Accepted Answer

Yes, please email us at support@signingcourses.com to request an official invoice. 
Many of our clients are able to get my products and services reimbursed.

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